Anara Airport Hotel

“I would like to stay here again in the future”

Very good ambience and service, veey helpful and friendly staff

“Maybe pricey for a night, but you get what you pay for!”

Andi at the front desk was wonderful in getting me situated at the last minute. I arrived at the hotel lobby with no booking and he was able to get me a good room and worked with me to get a complimentary dinner when I explained I wouldnt have time to stay for breakfast. The hotel staff was as love… Más

Andi at the front desk was wonderful in getting me situated at the last minute. I arrived at the hotel lobby with no booking and he was able to get me a good room and worked with me to get a complimentary dinner when I explained I wouldnt have time to stay for breakfast. The hotel staff was as lovely as the room.

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“Hotel muy conveniente en el Aeropuerto de Jakarta CGK”

Hotel de aeropuerto, situado en terminal 3, andando a 5 minutos de las salidas internacionales. Perfectamente aislado acústicamente (no se oyen ruidos de los aterrizajes y despegues de los aviones. La cama es muy cómoda y tiene una nevera en la habitación. Baño correcto. Desayuno variado y disponib… Más

Hotel de aeropuerto, situado en terminal 3, andando a 5 minutos de las salidas internacionales. Perfectamente aislado acústicamente (no se oyen ruidos de los aterrizajes y despegues de los aviones. La cama es muy cómoda y tiene una nevera en la habitación. Baño correcto. Desayuno variado y disponible a partir de las 02:00 AM. Esta a 3-4 minutos andando de las salidas de vuelos internacionales de la terminal 3. Muy conveniente para descansar una noche para coger el vuelo al día siguiente. A partir de ahora será mi hotel en el Aeropuerto de Jakarta CGK. Si hubiera tenido una piscina, le daría un 5. Comprendo que por el tipo de hotel de aeropuerto no la tenga. Un poco difícil de encontrar, no está muy indicado.

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“Discrimination service toward Indonesian guest”

I decided to check in at Anara hotel in Sukarno Hatta International terminal 3 Today , Sunday April 26, 2026 to catch my early flight on the next day. Sheila was the person whom took care my check in process, she was rude, short and did not have any courtesy at all. She asked me if I had any reserv… Más

I decided to check in at Anara hotel in Sukarno Hatta International terminal 3 Today , Sunday April 26, 2026 to catch my early flight on the next day. Sheila was the person whom took care my check in process, she was rude, short and did not have any courtesy at all. She asked me if I had any reservation, I didn’t . The room changed was 2 million Indonesian rupiah, equivalent to 118 USD, which quite pricey for Indonesian standards. I didn’t mind at all, because I did not make any efforts to use any booking platform to book my room, where I can save 50% using booking .com, Agoda. Trip Advisor or any other hotel booking online platform (Lesson to learn from my laziness) . Long story short, after checked in to my room and freshen up , I came back to the lobby to wrap my luggages since the service was available conveniently at Abara ‘s Lobby. Low and Be Hold , Sheila the receptionist “ The Star Of Story” whom was very rude and short to me when i checked in, still there. There were 3 westerner guests line up to check in as well. I was the forth inline, as I waited my turn, I observed how Sheila become a completely different person. she was smiling and taking her time to explain all the details about breakfast, and any other facilities that Anara Guest can enjoy and benefit while they stay in Anara. Free luggage wrapping , Free luggage storage etc. I was shocked how different Sheila treated westerners and I the Indonesian origin guest. Discriminated by my own people, SAD but true. To Anara Hotel Management, please train your Staff especially Sheila to treat all guests equally, Do not belittle any guest. I’ve paid more because I walked in. I didn’t mind, but I was treated less because I am Indonesian.

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