The X Belek

“Great hotel”

Excellent hotel, guest relations are fantastic, all round top quality hotel

“Amazing Staff,amazing X Belek”

Had an absolutely cracking holiday here and honestly, we enjoyed every minute of it. The adults-only area was so peaceful and relaxing — exactly what we were looking for. And having a Starbucks on site was a huge bonus… especially since it was completely free! The hotel is modern, spotless, and re… Más

Had an absolutely cracking holiday here and honestly, we enjoyed every minute of it. The adults-only area was so peaceful and relaxing — exactly what we were looking for. And having a Starbucks on site was a huge bonus… especially since it was completely free! The hotel is modern, spotless, and really well maintained. But the best part for us was definitely the Guest Relations team. They were always friendly, constantly saying hello, checking if everything was alright, and doing their best to help with anything at all. That kind of warm service really makes a difference. Would happily come back again without a doubt!

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“All excellent”

Hotel is very clean and the staff are very helpful. Guest relations were very helpful and able to support with everything that we required. The food options are very wide and have a good choice. Bar staff were also good.

“Not a 5* or a family hotel”

The hotel is clean, good location to Land of Legends and you get branded drinks (at some of the bars) and that is the only positives. We arrived late at night like majority of British holidaymakers. When I made the booking the hotel was informed I would need a crib for daughter to sleep in. Get to… Más

The hotel is clean, good location to Land of Legends and you get branded drinks (at some of the bars) and that is the only positives. We arrived late at night like majority of British holidaymakers. When I made the booking the hotel was informed I would need a crib for daughter to sleep in. Get to the room to find no crib or even the sofa bed made up for my son to sleep in. I phoned reception and it took over an hour to get a crib after a staff member attended with a fold out bed. On top of that our hotel door wouldn't lock. I made staff aware the next day and was given a room with a view of the family pool. The family pool and the slides are good and plenty of sunbeds. There is a big board at the pool to tell you what activities and entertainment will be on however for over a week it was empty and we were left guessing. The kids club is sadly the poorest I have ever seen. The 1st night of the mini disco staff played 3 songs as put a TV show for the kids to watch (not English). I spoke to guest services who advised me the mini disco was meant to go on for 30 minute and they were surprised to learn this was not the case. I also told them about the board and they gave me a list of the activities with a foam party schedule for the following day. The next day came and no foam party. When I spoke to staff they looked at me as if I had 2 heads, they did not have a clue about what activities were on. I went to guest services and asked to speak to a manager. Emre spoke to me and the activities manager aswell. I showed them the sheet of paper I was given by guest services and Emre questioned the activities manager who advised they didn't have a planned schedule or anything which shocked both Emre and myself. It was clear that guest services, management, activities team and guests had to no communications. The hotel is definitely not for families, the activities team do activities at the family pool and do not let children take part, so do the activities in the adults only area then. The entertainment at night is very much a hit or miss. Guest karaoke was the main event one night. Last thing because I could keep typing even though the hotel is advertised as a British, English is not spoken or understood by staff apart from taking a food or drinks order, ask anything more and your translator apps will be working overtime. Not a family or English speaking hotel. And won't be back.

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