Intercontinental Sorrento Mornington Peninsula By Ihg

“Excellent hotel in a great location”

Super hotel with such helpful and cheerful staff. The rooms are equipped with everything you need and you can order things easily through the in room tablet. Pool area excellent and the spa is fantastic for some me time. Breakfast was excellent and all the restaurants and bar all high class. Defini… Más

Super hotel with such helpful and cheerful staff. The rooms are equipped with everything you need and you can order things easily through the in room tablet. Pool area excellent and the spa is fantastic for some me time. Breakfast was excellent and all the restaurants and bar all high class. Definitely would recommend

Menos

“Front desk- amazing service”

Hi there, I booked a weekend getaway for my partner and I on my Amex travel membership. The images of the room were very different in size and decor to the room in the heritage wing once we entered. I saw Nilesha at the front desk and asked if we could get some help with another room as I’ve expe… Más

Hi there, I booked a weekend getaway for my partner and I on my Amex travel membership. The images of the room were very different in size and decor to the room in the heritage wing once we entered. I saw Nilesha at the front desk and asked if we could get some help with another room as I’ve experience panic attacks in the past when waking up in small confined spaces and was concerned due to the small sized room. Nilesha let me know due to a wedding running, the hotel was fully booked and to leave it with her, should she be able to assist with a different room. Within an hour Nilesha had arranged a new room for us which we were very happy with and most certainly improved the quality of our stay. I want to thank Nilesha for her hospitality and kind nature. She was more than welcoming and helpful and I look forward to seeing her and the Sorrento Intercontinental team again on my future stays. All the best and thank you again for a lovely experience. Sarah Norton.

Menos

“F and B service needs improvement”

The good points... all the rooms except the lead in category are very nice although not many have views. Included mini-bar is lovely. Parking is good. Pool area is nice. Each time we come here though, we feel the service is getting worse and worse - mainly in the food and beverage area. Breakfast i… Más

The good points... all the rooms except the lead in category are very nice although not many have views. Included mini-bar is lovely. Parking is good. Pool area is nice. Each time we come here though, we feel the service is getting worse and worse - mainly in the food and beverage area. Breakfast is like an episode of Faulty Towers. It is certainly not 5 star and not what you would expect from an Intercontinental. All the hot food is cold, coffee orders are forgotten, they dont replace when they run out of a dish or the plates or juice glasses unless asked, no table wiping between guests, very dirty, staff uninterested. I would really prefer to book a rate without breakfast and go elsewhere. Also poolside food orders were wrong. We ordered 1 pizza but got charged for 2 and delivered 2 but the second one was not one we would eat. No offer to rectify - just when we said "we only ordered 1 pizza" they said "well you've got 2". That would be fine if we werent charged for it. Staff dont keep track of who orders what drinks, they just wander around until someone claims them. Ember food was delicious and Enya our server there was excellent. Sadly she was on her own in that category.

Menos