San Raphael Country Hotel

“viajes eventos”

Muy buen hotel para eventos corporativa y también para pasar un tiempo agradable con la familia . Hay varias opciones de ocio (piscina, gimnasio, líneas de zip, etc. ). Las comidas son muy sabrosa y bien preparada. Amplio aparcamiento para huéspedes y un gran sistema de seguridad.

“Gran lugar”

El hotel es ideal para parejas, familias y viajeros de negocios congresos. Las habitaciones son muy amplias, la piscina es estupenda, la comida y los postres son muy buen gusto! pedir al camarero de la piscina para un 'capirinha', ¡no te arrepentirás!

“Muy agradable y bonito”

Un excelente y confortable lugar donde la corporación organiza nuestra reunión regional anual. Muy bonito, buena atención y facilidades, amplia piscina, muy buena comida boufet, habitaciones muy amplias, colchón duro no muy cómodo. Salas de convenciones cómoda y bien equipadas sin ruidos molestos d… Más

Un excelente y confortable lugar donde la corporación organiza nuestra reunión regional anual. Muy bonito, buena atención y facilidades, amplia piscina, muy buena comida boufet, habitaciones muy amplias, colchón duro no muy cómodo. Salas de convenciones cómoda y bien equipadas sin ruidos molestos de otras actividades. Arquitectura típica conial muy agradable. Espero volver varios años para repetir la experiencia.

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“It needs improvement, especially on customer relations”

Our experience with San Raphael country was far from being good. Even though I rated it 3 stars, I would easily give it 2 stars if it were not for those facts: food is good, our room was spacious and cozy, and the hotel allows guests to bring their own wine bottles – I was even provided an ice buck… Más

Our experience with San Raphael country was far from being good. Even though I rated it 3 stars, I would easily give it 2 stars if it were not for those facts: food is good, our room was spacious and cozy, and the hotel allows guests to bring their own wine bottles – I was even provided an ice bucket at no cost. In all other aspects, the experience was unpleasant. I was charged R$ 825 for one night, 3 main meals included (breakfast, lunch and dinner), for 2 people. Even though it was a weekend during high season in Brazil, the whole experience was not worthy the price. Those are the reasons our experience in general was negative: 1- The lack of customer commitment started during the reservation process. In the first phone call to make the reservation, I was assisted by Mrs. Selma who was far from being sympathetic and attentive to my requests. As the check-in time is 4 pm, I asked about arriving a little earlier to get to know the hotel and surroundings. She said we were not allowed to do that, and we would need to stay at the reception lobby until our room was free. This is one example of her general unfriendly attitude during our phone call. She sounded like I was bothering her. 2- Receptivity and cordiality during the check-in process. Even though Mrs. Liliane and Mrs. Antonio Carlos were very much friendly, and we appreciated that, Mrs. Lourival was frowning all the time and gave us weird looks – maybe he was worried we arrived earlier than expected, or did not like the fact we asked him to keep our suitcases until our room was available? I do not know. The fact is, we never asked for a free-of-charge early check-in, and any hotel (in my experience) is used to keep/store guests luggage until the room is available. 3- At the front desk, waiting for our room to be available, Mrs. Liliane kindly offered us to have lunch (which, by the reservation rules, would be available to us only in the next day). While I was thanking her for the offering, and saying no, a male staff working in the computer quickly replied that we were not allowed. That was another unfriendly attitude we experienced. 4- Cold water in the shower: in the evening of July 28,at around 7 pm, water temperature was cold. I believe that was caused by the high number of guests using showers at that time, maybe the hotel does not have the necessary infrastructure for situations like those... In the next morning, at around 9 am, water temperature was back to normal (warm to hot). 5- The property (indoors and outdoors) is beautiful but needs maintenance and some remodeling, especially in the outdoor areas. Considering the fact the hotel is very close to São Paulo (around 1 hour drive), improving staff training on customer relations is key to maintain and improving attraction, especially during low season. I don not intend to stay in San Raphael again.

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