Hampton Inn Batesville, AR

“Low on washcloth supply but overall good stay!”

Everything was great except on Saturday evening around 9:30-10PM we stopped by front desk to get more towels and washcloths as housekeeping did not leave any clean ones when they cleaned our room. The guy at the front desk said they did not have any clean washcloths and he could possibly go in the… Más

Everything was great except on Saturday evening around 9:30-10PM we stopped by front desk to get more towels and washcloths as housekeeping did not leave any clean ones when they cleaned our room. The guy at the front desk said they did not have any clean washcloths and he could possibly go in the back and find some. I asked how are we supposed to take a shower in morning? He said I understand but I’m not housekeeping. We were given three big towels but no washcloths. About 20 minutes later the front desk guy brought up 2 washcloths. How in the heck does a hotel not have extra washcloths on hand for their rooms. Especially knowing it’s a big festival weekend.

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“90% excellent.”

The Hampton Inn in Batesville, Arkansas is clean and well kept up. The staff that we encountered were very friendly and eager to please their guests. The room was nice, comfortable and relaxing. Bathroom very clean and the walk in shower a good feature. The complimentary breakfast was good with… Más

The Hampton Inn in Batesville, Arkansas is clean and well kept up. The staff that we encountered were very friendly and eager to please their guests. The room was nice, comfortable and relaxing. Bathroom very clean and the walk in shower a good feature. The complimentary breakfast was good with numerous choices. Everything clean and presentable. With the exception of a small problem of being quoted one price when the reservation was made and on checkout having the bill raised ,everything was good. I tried to speak to the Manager 3 times about this issue but recieved no call back. Finally after being in contact with the corporate office the fairly minor issue was resolved with a refund of the discrepancy in price.

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“Not willing to take care of the customer.”

The hotel was nice and also the room, but there was an issue with the room key system if you wanted to get in your room you had to get front desk staff to let you in your room. Now for $201 a night I in the middle of a small town in Arkansas might!! You would think staff would compensate us with a… Más

The hotel was nice and also the room, but there was an issue with the room key system if you wanted to get in your room you had to get front desk staff to let you in your room. Now for $201 a night I in the middle of a small town in Arkansas might!! You would think staff would compensate us with a discount on the room oh no.. So at check out I asked about it and I was told that no manager was there to talk to. I asked to be called when they figured out what they were going to do for me. Which you have a hotel compute issue and no manager at 9 am on a Saturday morning. I call on Monday morning and I was told I would be called back in an hour. Monday afternoon at 2:35 pm to be exact I was emailed and said I was given 3k Hilton Honors points on my account. In the account there was a cell home number so I called it. Stephanie was her name and she said I wasn’t not inconvenienced and that I was the only one who complained. Well shame on others for paying to stay and not saying nothing. I paid with my Credit Card not points so a 3k points was like not doing anything for me due to it cost 45 to 50K points to stay one night. I was then told I was being rude when I kept asking that’s all your going to do for someone that paid $201 to stay one night in the middle of Arkansas. It only cost $250 to stay in Downtown Chicago.

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