Casco Bay Hotel Portland Airport - Maine Mall, Ascend Hotel Collection

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From the moment I stepped into the Casco Bay Hotel, I felt like I was being welcomed home. The staff here are genuinely warm, friendly, and truly go above and beyond to make you feel comfortable. Every single person I interacted with — from the front desk to housekeeping — had a smile and a kind wo… Más

From the moment I stepped into the Casco Bay Hotel, I felt like I was being welcomed home. The staff here are genuinely warm, friendly, and truly go above and beyond to make you feel comfortable. Every single person I interacted with — from the front desk to housekeeping — had a smile and a kind word. It didn’t feel like customer service — it felt like hospitality in the truest sense. Now let’s talk about cleanliness — I don’t say this lightly, but I’ve never seen a hotel so spotless. Everything was immaculate — from the lobby to the hallways to my room. The room smelled incredible — fresh, inviting, and relaxing — like it had just been deep cleaned moments before I arrived. I actually fell asleep so easily because the bed was that comfortable and the environment felt that clean and peaceful. I was genuinely impressed. While there’s no pool at the property, it honestly didn’t matter at all. The room was cozy, beautifully designed, and made for the most restful stay. The attention to detail in both cleanliness and customer care far outweighed any amenities they didn’t have. If you're looking for a quiet, welcoming, impeccably clean hotel with staff who make you feel valued, this is the one. I can’t recommend Casco Bay Hotel enough — it’s truly a gem in the Portland area.

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“Clean and friendly”

The hotel was very clean and very quiet. Their complementary breakfast was nice. A convenient drive to both downtown and to the Airport

“Casco Bay Hotel in South Portland, ME”

Nicest hotel we stayed in on a Diamond Bus Tour trip from Louisiana to Maine. We were especially glad there was no carpet in the room. Clean and decent smelling. Would stay here again, if in the area.

“It was an okay stay for what we needed it for.”

Where do I start, the staff they are amazing nothing against them as they are always willing to help. The hotel looks new but is lacking a lot of key features, I think there needs to be some updating , for example the bathroom could use a towel holder as well as a soap dish in the shower. The room … Más

Where do I start, the staff they are amazing nothing against them as they are always willing to help. The hotel looks new but is lacking a lot of key features, I think there needs to be some updating , for example the bathroom could use a towel holder as well as a soap dish in the shower. The room is not entirely bad there is a bed and it is comfy, the cleaning is another part it seems there maybe a bit of missing parts when it comes to cleaning. We had to clean the room again before we actually later down or even sat in the computer chair, there was Chinese food on the chair and on the desk. The night stand had sticky stuff on it as well. The AC is great but the caulking around it isn’t fully sealed leaving bugs to come in through the night. The front door frame also has a large crack also letting in other insects come through. I got two spiders and two beetles as well as three other insects I am unsure about. Again the staff is very good they make you feel welcome so nothing against them but they place either needs updated maintenance management or something else to help the place, because this place could be amazing with these small improvements.

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