Ella Álkyna

“Perfecta estancia”

Una experiencia excelente. Todo el personal fue muy amable y atento. Yvone, del departamento de Guest relations fue muy agradable y sonriente. La habitación, amplia, limpia y con vistas espectaculares. El restaurante: platos deliciosos, bien presentados y con un servicio impecable. Unas instal… Más

Una experiencia excelente. Todo el personal fue muy amable y atento. Yvone, del departamento de Guest relations fue muy agradable y sonriente. La habitación, amplia, limpia y con vistas espectaculares. El restaurante: platos deliciosos, bien presentados y con un servicio impecable. Unas instalaciones y un lugar ideal.

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“Fantastic restaurant”

Lovely atmosphere, attentive staff. Husband had the seabass which was amazing and I had the lemon braised beef which was by far the tastiest meal I've had at this resort.

“Good experience. Try the beef.”

Great service and the live music with traditional Greek instruments was a great experience while eating. Food was delicious as well. The beef was very tender and flavorful.

“**Beautiful resort and wonderful surroundings, but some details fell short of five star expectations.”

We chose this hotel for our honeymoon and, overall, we genuinely had a wonderful stay. The hotel itself, pool, beach, sunsets and surroundings are beautiful, and we have created some lovely memories here. The staff also worked incredibly hard throughout our stay, often under what seemed like consid… Más

We chose this hotel for our honeymoon and, overall, we genuinely had a wonderful stay. The hotel itself, pool, beach, sunsets and surroundings are beautiful, and we have created some lovely memories here. The staff also worked incredibly hard throughout our stay, often under what seemed like considerable pressure, and we really appreciated their efforts. That said, there were a number of smaller issues that we feel are worth mentioning, particularly because these are the details that can make the difference between a good hotel and a truly exceptional five star experience. **Restaurants:** We were disappointed that we couldn’t book any of the three restaurants until our final three nights. One only had a 21:30 reservation available, which was too late for us, meaning we ultimately had to cancel. We would have loved the opportunity to experience all three. We also found the menus across the restaurants quite limited and underwhelming for a five star property. Greater variety and a more impressive selection would significantly improve the dining experience. **Sun beds:** On arrival, we couldn’t get a sun bed by the pool despite going down at opening time at 10:00. We understand that availability is limited and there was a notice regarding reservations, but this didn’t appear to be consistently enforced. **Staffing and service:** At times the hotel appeared short staffed, with many employees visibly tired despite working extremely hard. We appreciate that this is the height of summer, but staffing levels during peak periods perhaps need reviewing. This was particularly noticeable at the rooftop bar, where we waited up to 30 minutes for drinks on several occasions. To be clear, this wasn’t a criticism of the bar staff themselves — they were clearly doing their best. It felt more like an issue of organisation and resourcing for the level of demand. **Other points:** We were surprised by the limited beer selection for a five star hotel, Mythos draught must be served in a 5 star Greek hotel! They served a beer called Magnus which was average at best. This was disappointing. We also tried to use the shuttle to Corfu Old Town, only to discover an hour before departure that it wasn’t running because the minimum number of passengers hadn’t been reached. We understand the operational reason, but this wasn’t how we had understood the service to work and it meant changing our plans. On one evening, we also tried repeatedly to order room service but couldn’t get an answer. We also got locked out of our room one night, which meant walking 350+ metres back to reception (TWICE) in order to get another key, only to find that our door mechanism needed new batteries. It was fixed quickly but still it just wasn’t what you expect in this type of place. The main buffet restaurant was extremely hot, making meals uncomfortable, and the staff appeared uncomfortable with the temperature too. We also would have enjoyed more evening entertainment, perhaps traditional Greek dancers or similar performances. As Boseto is essentially the main evening venue, it became very busy, so additional entertainment or evening options could have helped spread guests across the resort. Overall, we want to stress that these comments don’t take away from the fact that we genuinely enjoyed our trip. The resort is beautiful, the beach and pool are fantastic. Our feedback is really about the difference between a good experience and a truly five star one. Many of the issues we encountered are relatively small and, if addressed through better planning, organisation and resourcing, could make a significant difference. Most importantly, our comments about staffing are not criticisms of the individual employees. We saw how hard they were working and genuinely appreciated their effort. Our concerns are much more about management, organisation and staffing levels in certain areas of the resort. The hotel was clearly over capacity and understaffed in our opinion, which made the experience not the 5 star which we had hoped for and paid for. We hope this feedback is useful and would like to thank all the staff who worked so hard during our stay.

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