Cicada Resort Bali Ubud, Autograph Collection

“Fabulosa experiencia”

Estuvimos alojados 2 noches en Cicada Ubud y fue una experiencia genial, las habitaciones son grandes, modernas y acojedoras. Las instalaciones del hotel como la piscina infinity es muy top. El Gym es 24h. El desayuno a la carta ilimitado es fabuloso. Quería mencionar a Arya nos trato genial y estu… Más

Estuvimos alojados 2 noches en Cicada Ubud y fue una experiencia genial, las habitaciones son grandes, modernas y acojedoras. Las instalaciones del hotel como la piscina infinity es muy top. El Gym es 24h. El desayuno a la carta ilimitado es fabuloso. Quería mencionar a Arya nos trato genial y estuvo muy pendientes de nosotros.

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“Exceptional Customer Service”

Awesome resort located in the Ubud jungle. The service level at this resort is phenomenal! Our first night was not the best; but from breakfast the following morning until the time we left everything was perfect! This was a locally operated resort taken over by Marriott two years ago, branded … Más

Awesome resort located in the Ubud jungle. The service level at this resort is phenomenal! Our first night was not the best; but from breakfast the following morning until the time we left everything was perfect! This was a locally operated resort taken over by Marriott two years ago, branded Autograph Collection Marriott. We have always enjoyed Autograph Collection Resorts and Cicada did not disappoint. We arrived rather late our first night and were very tired. We had some difficultly understanding the person who helped us with our check-in. He was a very nice person but we had difficulty understanding his English and he spoke very fast making it more difficult to understand him. He asked if if we are OK with steps...and generally we are fine with steps; however, we soon realized that steps were 160 uneven stone stairways on a cliff with numerous walkways between the steep stairs that were not well lighted. We would have been OK doing the steps once a day but going up and down these steps more than twice a day, especially in the dark after dinner in the middle of the jungle did not thrill us. Our villa for the 1st night #10 was immersed in the jungle at the bottom of the cliff. I think this villa would be perfect for 20 or 30 year olds who want total seclusion and privacy but it is not the best option for 70 somethings even if you are active and still very mobile. The villa had a musty smell so housekeeping brought a dehumidifier which definitely made a difference; however, it shut off a 2 am and sounded an alarm. We had not eaten all day so we ordered room service. The food was delivered cold and not very appetizing. We were starting to think we made a big mistake. We headed to the lobby to meet or tour guide as we had a full day tour scheduled. The person at the reception desk asked if we slept well and I had to be honest and tell her no. We did not have a good dinner, the room was musty and an alarm woke me after 2 hours of sleep...and a gecko ran up the wall when I walked in the bathroom at 2 am. The gecko does not bother me; that is common in tropical climates...it was just the surprise factor at 2 am.... The villa was well appointed and clean and the private infinity pool was stunning; but there were a few challenges with the location. The lovely lady at reception spoke very good English. She acknowledged our challenges and said; "let me check reservations and have you moved to another villa." She immediately confirmed that we could have our bags packed; she would have us moved to a new villa higher on the cliff by the time we returned from our tour. I returned to our villa in the jungle and packed. When we returned we were escorted to a lovely villa in a better location. The villa was beautiful and the private pool had an amazing view of the jungle and the rooftops of the villas below; however all the villas are positioned for complete privacy. The villas are lovely with large bathroom areas and comfortable beds and ample space to store clothing and luggage. The pools are beautiful and the water temperature is perfect. The meals in the restaurant were excellent and the menu had a variety of options. Housekeeping and dining service were exceptional. Signature sundowners were offered before dinner. One evening there was a live show which was very enjoyable. We also enjoyed a 3 hour couples spa ritual one afternoon which was extremely relaxing: it included a foot bath, a salt scrub, a message and a hydration facial. The cost was very affordable and the therapists were amazing. Although we did not have the best experience our first night, I still need to rate this resort as exceptional because of their over the top service and because they addressed our initial challenges and made sure that everything was perfect during the remainder of our visit.

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“A WOW experience”

Unbelievable. From the second we arrived the hospitality, location, view, the experience was beyond exceptional. We thank every member of staff for their professional and outstanding service. This is a hotel that wows. The daily activities. Shuttle bus and speciality dinners all contributed to an o… Más

Unbelievable. From the second we arrived the hospitality, location, view, the experience was beyond exceptional. We thank every member of staff for their professional and outstanding service. This is a hotel that wows. The daily activities. Shuttle bus and speciality dinners all contributed to an overwhelming stay. Thank you.

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“An Exceptional Stay with Outstanding Hospitality”

I stayed at Cicada Hotel in Ubud in April and had such a wonderful experience. What truly made the stay exceptional was the team — everyone was incredibly kind, attentive, and genuinely warm, and they went out of their way to make my stay special. The hotel itself is beautiful: the villas and room… Más

I stayed at Cicada Hotel in Ubud in April and had such a wonderful experience. What truly made the stay exceptional was the team — everyone was incredibly kind, attentive, and genuinely warm, and they went out of their way to make my stay special. The hotel itself is beautiful: the villas and rooms are stunning, and the view from the swimming pool is absolutely gorgeous. Evenings were a highlight as well, with great dinners accompanied by entertainment that created a really special atmosphere. I also took private yoga classes with Putu, which I would highly recommend — he is an impressive and thoughtful teacher, and the sessions were a real highlight of my stay. Overall, this is easily one of the best places I’ve stayed in, and the value for the price I paid was outstanding. I would definitely return.

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