Premier Inn Holyhead

“Birthday meal”

Booked a table for 4 for my friends birthday meal, Our friends first time dining here, Our server Jess H was fantastic! she was attentive, and friendly as always. The service really made our dining experience and friends birthday special. Thank you

“Excellent premier inn”

The checkin after midnight was no hassle whatsoever the staff were courteous and pleasant We had 2 rooms booked one was a family room was excellent Breakfast was delicious Many many thanks be to premier inn and there staff Holyhead Regards Michael and family

“short break”

very handy for the crossing to Ireland.room was very nice, we loved the comfortable bed and disabled toilet for my wife as she is in a wheelchair.receptionist was very helpful and courteous.we stayed here on the way back as well

“Nice room but…”

Nice location, quiet, and clean room, but that’s not what we’ll remember of our visit. We were contacted before we went and asked if we wanted a meal deal, special offer on breakfast and evening meal. We said we wouldn’t be there for breakfast, but could we think about the evening meal, which was a… Más

Nice location, quiet, and clean room, but that’s not what we’ll remember of our visit. We were contacted before we went and asked if we wanted a meal deal, special offer on breakfast and evening meal. We said we wouldn’t be there for breakfast, but could we think about the evening meal, which was about £17 for 2 courses. We were told that was no problem, we could decide when we arrived. When we checked in, a few days later, a pleasant lady asked again if we wanted the meal deal, we said no to breakfast, but she said that was fine, we could have the special offer on the evening meal. However, she couldn’t take payment on that till, but that when we came down for dinner that evening we should just ask for the offer before we were seated. So we did, only to be refused, and told that the two previous members of staff had misinformed us. She decided to tell us this in the company of other diners, and guests at the bar, a very public area. When we asked if she was sure, she left us there to find the manager. The manager, Caryl?, then decided to embarrass us further in front of other guests by telling us we’d misunderstood and couldn’t have the special offer. Our embarrassment only ended when we told her to forget it, the money was no issue and we would prefer to just be seated. The restaurant staff seem to think it’s fine to make you look stupid in front of other guests, rather than taking us to our table to explain quietly. Not somewhere we would want to return to.

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