Four Points By Sheraton Kigali

“A Perfect Blend of Comfort, Service & Location in Kigali”

I had an excellent stay at Four Points by Sheraton Kigali and would highly recommend it to anyone visiting Kigali for both leisure and business. The hotel is very well located, central, accessible, and ideal for moving around the city. It made it easy for me to balance relaxation, social engagemen… Más

I had an excellent stay at Four Points by Sheraton Kigali and would highly recommend it to anyone visiting Kigali for both leisure and business. The hotel is very well located, central, accessible, and ideal for moving around the city. It made it easy for me to balance relaxation, social engagements, and a few business meetings during my stay. The rooms were clean, comfortable, and well-maintained, with a calm and relaxing atmosphere that made it easy to unwind after a long day. The housekeeping standards were consistent, and the overall environment of the hotel was peaceful and secure; thanks to Aline and her crew. What stood out the most for me was the quality of service. The staff were courteous, professional, and always willing to assist. From the front desk to the restaurant and general support staff, there was a clear commitment to making guests feel welcome and comfortable. Thanks to Queen (customer care), Ishiwe (Claudine), Naomi, Sonia, Bryan, Theo…, Cedrique, Aline, Claude, Valetine, Queen (restaurant), Rachel & Sifa (move desk), etc. The amenities, including the restaurant, pool area, and general facilities, were well managed and added to the overall experience. It is a great place whether you are traveling for business, as a couple, or simply looking to enjoy Kigali in a comfortable setting. Overall, Four Points by Sheraton Kigali offers a great balance of comfort, service, and convenience. I would definitely stay here again on my next visit.

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“Excellent experience”

All the staff were excellent, attentive, but a special stand out was Marcel at the front desk who wanted to do anything possible to go above and beyond. Rooms very comfortable, Wi-Fi reliable, lots of outlets to charge devices & bottled water as needed. Restaurants also excellent. The only thing I … Más

All the staff were excellent, attentive, but a special stand out was Marcel at the front desk who wanted to do anything possible to go above and beyond. Rooms very comfortable, Wi-Fi reliable, lots of outlets to charge devices & bottled water as needed. Restaurants also excellent. The only thing I would say is that the fridge does nothing to keep things cold.

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“Memorable stay!”

If you want to be treated exceptionally stay here. From arrival to departure we were treated with the utmost hospitality and care. This was part of our tour package for Rwanda and we only stayed one night before we continued onto Kenya. The hotel had been informed that we were on a trip celebrat… Más

If you want to be treated exceptionally stay here. From arrival to departure we were treated with the utmost hospitality and care. This was part of our tour package for Rwanda and we only stayed one night before we continued onto Kenya. The hotel had been informed that we were on a trip celebrating our 40th wedding anniversary and they made every effort to make it special for us. They gave us a 2 bedroom suite and the beds were decorated with towel swans and rose petals. They also had a decorated cake waiting for us in the room. Dinner was included in their restaurant (excellent) and they ending up bringing us another cake with the staff serenading us. So special! Also the room was immaculate, very comfortable and quiet with a great shower. Many thanks for a truly memorable experience!

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